Our Terms & Conditions
CANCELLATION POLICY To allow us to accommodate other clients we require 48 hours notice to change or cancel an individual/couple booking. Full payment will be required for “no shows” or changes to a booking after this time. We require a £40 per person booking fee at the time of booking. Full payment will be required for “no shows” or group members who cancel their booking 7 days prior to the date of original booking. Booking fees are non refundable and non transferable. If your appointment is cancelled within 48 hours notice then the booking fee cannot be refunded or transferred for a new appointment.
GIFT VOUCHERS All gift vouchers are valid for 12 months from the date of issue unless otherwise specified. Each gift voucher may only be redeemed once. The original gift voucher must be presented at the time of payment. Advance reservations are necessary and subject to availability. Cancellation policies apply and will be notified to you upon making your reservation. Voucher ‘experiences’ or packages are converted into their monetary equivalent and a supplement may apply to match the price of the experience/package at the time of redemption.
ADVANCE BOOKINGS We highly recommend booking your treatment in advance to ensure that your preferred time and service is available.
SPA ETIQUETTE Our Spa environment is one of tranquility and relaxation. Please respect all spa guests’ right to privacy and serenity. Smoking/Vapping is strictly prohibited at Lavender. Alcohol can not be brought on to the premises. Mobile phones must be switched off and left in lockers. Mobile phones are not permitted in the treatment rooms. For safety purposes jumping, running and diving and all other boisterous behaviour is strictly prohibited in the pool area. It is our policy at Lavender Health Spa to ask guests to be quiet as they move through the spa. Management reserves the right to ask clients to leave with full payment if their behaviour is deemed unsuitable in any way towards therapists or other guests. Disposable underwear is provided for all guests and must be worn during treatments. Swimwear must be worn.
SPA ARRIVAL We ask that you arrive at the Spa reception 15 minutes prior to your scheduled appointment. This will allow you to reach optimum relaxation and gain the full benefit of your spa experience. Please understand that late arrivals will not receive an extension of scheduled treatments and will be charged in full. Lavender Health Spa reserves the right to alter timings for late arrivals. Please advise at the time of booking if any member of the group is or could be pregnant. We may not be able to facilitate any changes to bookings if any member of the group discloses their pregnancy upon arrival at Lavender Health Spa but will be charged in full as per the original booking.
AGE REQUIREMENT The minimum age requirement for access to the Spa is 16.
HEALTH CONDITIONS Please advise us of any health conditions, allergies, injuries or treatments when making your spa reservation. We reserve the right to alter treatments if we deem it unsafe to carry out a chosen treatment for any reason. Please be aware that the spa facilities cannot be used for 6 months post surgery.
LOSS OR DAMAGE Lavender cannot be responsible for any loss or damage of personal belongings. Please keep all valuables locked in your locker during your visit. Please remember to take all personal items with you as Lavender cannot be responsible for personal items left behind.
HOME CARE To continue your spa regime at home, all Spa products used in treatments are available to purchase at reception on departure. Your therapist will recommend products for home use during your treatment.
Management reserves the right to alter or amend treatments or use of facilities without prior notice in the interest of client safety and comfort. Lavender does not offer discounts or refunds. These T&C’s and prices are correct at the time of publishing. Management reserves the right to alter T&C’s and prices without prior notice.